Explore our Green Clean FAQ Communication page for swift insights into how we communicate throughout the restoration process for your Twin Cities home. Find answers to common queries and understand how our expert team ensures effective communication every step of the way. Trust us to promptly restore your space to a dry, clean, and healthy environment, ASAP.
At the project start, we will send you a text containing a link to our client portal, known as “ProAssist.” Through this portal, you can access your job details, including notes, milestones, photos, documents, and the project schedule. This also lets you see any and all continuous updates on your project in our software. The provided link ensures you have real-time access to the latest information. This platform also allows you to communicate to your technicians and managers at any point.
For those who opt out of using ProAssist, your Project Manager will communicate with you through calling the phone number specified in your Work Authorization Agreement. Your designated team lead or project manager serves as the primary contact to keep you informed about progress reports and provide general project updates.
At Green Clean, we dedicate ourselves to delivering exceptional client service. Please note that responses to inquiries via calls, texts, or emails may experience delays after 5:00 pm on weekdays (until the next working business day), as well as during weekends and holidays. We appreciate your understanding in this matter.
For urgent concerns such as equipment malfunctions or water losses, we recommend contacting our main office at 612-789-9600 and pressing #1 to reach our dedicated 24/7 on-call team leader. They are equipped to handle emergencies promptly and efficiently. For non-urgent inquiries, be assured that our team is committed to providing a timely response within the same business day.
We value your feedback as it helps us enhance the quality of our services. You can share your thoughts through ProAssist, our client portal, or directly with your Project Manager. We regularly review client feedback to identify areas of improvement and implement changes to better meet your expectations. Your input is essential in our commitment to delivering exceptional service. We also send out surveys after each phase of your project to gather any information you’d like to share about your experience.
By understanding our FAQ Communication Questions, you’ll find reassurance in understanding how we can help you and your Minneapolis residence during an emergency water, fire, or mold loss. At Green Clean, we’re dedicated to helping you stay prepared and protected.
We sincerely hope that your Minneapolis property will never experience a basement water-damage, or sump-pump failure in any way, but if you do, Green Clean is ready to assist you immediately, in getting your life back to normal. Contact us today to learn more.
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